Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.christiangirly.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@christiangirly.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders are handled between 3-7 days but may take up to 14 days to arrive. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. 

We do not ship to the below regions.

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• North Korea
• Syria
• The Gaza Strip region in Palestine

Shipping fees are calculated at checkout based on the delivery address, weight, and size of the items in your order. Orders over 100 usd/euro may qualify for free shipping (subject to exclusions). For more information, see our shipping policy at the bottom of our webpage.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

Please contact our customer service team via info@christiangirly.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and add it to the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item. Unless the item is damaged or faulty, you will also be responsible for the shipping charges of the return.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@christiangirly.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.